Welcome to AVO. These Terms of Use ("Terms") govern your access to and use of our design services, including the creation of brand style guides, logos, and related design materials. By accessing or using our Services, you agree to comply with these Terms.

1. Collaboration & Communication

1.1 - Service Delivery

We strive to deliver the highest quality brand design services promptly. Upon signing up, clients work with a dedicated designer as their primary point of contact. A successful partnership depends on timely, honest, and clear feedback. Approval of final deliverables is considered final; no further revisions are allowed once approval is granted.

1.2 - Logo Design Process & Deliverables

• All logos are created as original works.

• Final delivery includes multiple formats: AI, EPS, SVG, PNG, and JPG.

• Basic brand guidelines, including color codes, typography, and spacing requirements.

• Full copyright ownership transfer upon final payment.

• Unlimited usage rights across all mediums.

1.3 - Design Originality

We do not use templates, pre-made designs, or stock graphics in our logo creation process. Each design is tailored specifically to your brand's needs.

1.4 - Support

We provide support exclusively through our dashboard, live chat, or email. We do not offer phone support.

1.5 - Client Delays After Signup

Service delivery begins once you have completed the onboarding questionnaire. Failure to complete this questionnaire does not warrant a refund.

1.6 - Copyright and Ownership

Upon full payment, clients receive:

• Complete ownership of the final logo design.

• All intellectual property rights.

• The right to register trademarks.

• Freedom to use the logo for any commercial or non-commercial purpose.

• The right to modify the design.

AVO waives all rights to the final logo design once payment is received in full.

2. Refund Policy

By signing up, you accept our refund policy. If you are not satisfied with the final results, you agree to work with us to reach a resolution. Due to the custom nature of our services, refunds are not provided unless a failure on our part is identified in delivering the agreed-upon service.

3. AVO's Obligations

3.1 - Service Delivery

We provide our services according to our standard policies and procedures. We reserve the right to reject clients for any reason.

3.2 - Policy Changes

We may change our rules, policies, and operating procedures at any time, including pricing and package inclusions.

4. Fees & Payment

4.1 - Payment Terms

Fees for services are payable in full, in advance. A valid credit card or other payment method must be on file. By agreeing to these terms, you authorize AVO to charge your payment method for the fees associated with the services requested.

4.2 - Initial Charges

Initial charges are paid upfront before work begins.

4.3 - Cancellation

Clients may cancel the service at any time before delivery, but payments are non-refundable after work has commenced.

5. Warranty Disclaimers

5.1 - No Refunds

Due to the custom nature of logo design and branding services, all sales are final. If we fail to deliver the agreed-upon design package, you agree to accept credit for the service value.

5.2 - No Other Warranties

AVO disclaims all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.

6. Indemnity

6.1 - Client Indemnity

The client agrees to indemnify AVO, its affiliates, and employees from any losses, costs, damages, or liabilities arising from any breach of these Terms or claims regarding the use of intellectual property.

7. Intellectual Property and Ownership

7.1 - Ownership After Payment

Once payment is received in full, the client receives full ownership rights to the final logo design and may:

• Register the logo as a trademark.

• Use the logo in any medium or format.

• Modify or adapt the logo.

AVO retains the right to display the final logo in our portfolio unless otherwise agreed upon.

7.2 - Ownership Before Final Payment

Until final payment is received, AVO retains all rights to the designs. The client may not use any preliminary designs, and all such designs remain the property of AVO.

8. Limitation of Liability

8.1 - Liability Limitation

AVO is not liable for any indirect, consequential, incidental, or special damages. Our liability is limited to the amount paid for the services rendered.

9. Confidentiality Agreement (NDA)

9.1 - Confidentiality

During the course of our service, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for the purpose of delivering our services and will take reasonable steps to ensure it is kept secure.

10. Credit Card Disputes

10.1 - Disputes

Charges are presumed accurate unless disputed within 14 days. Disputes will halt all credits, refunds, and account work. We prefer negotiation over disputes, and retain the right to pursue legal action for disputed amounts plus any associated fees.

11. Miscellaneous

11.1 - Entire Agreement

This agreement constitutes the entire understanding between the parties. It can only be amended in writing, and invalid provisions will be severed with minimal impact.

Contact Us

If you have any questions or need clarification, feel free to contact us at:

AVO
📧 contact@avo-studio.com
🏠 116 Impasses des Noisetiers, France 74970